Swiggy, the popular food delivery app, is facing issues in Chennai since delivery agents have been on a strike since Tuesday, September 20. While many customers took to social media to complain about the unavailability of delivery in certain areas, some who managed to find restaurants complained that the orders took over 90 minutes to be delivered to certain areas.
Meanwhile, an apology message appeared on the Instamart page of the Swiggy application on Tuesday stating that the store was closed.
Swiggy delivery agents have gone on a strike over the new pay structure introduced by the company and have demanded its withdrawal. The delivery agents on strike said that the fuel allowances have been reduced and that there was an attempt to bring in a fixed payment structure, cutting the incentives on deliveries.
Also, the 24 hours are divided into five shifts and the delivery agents are asked to work for at least two shifts during the week and three shifts during the weekend.
Meanwhile, responding to the protest, Swiggy issued a statement that said, “The payout structure has been created to provide more flexibility to the delivery executives while ensuring that they are able to earn well with us irrespective of the platform orders. There are no changes to how much Swiggy’s delivery executives earn or how long they work.
“We are in continuous discussions with our delivery executives to help them understand their payouts better and are confident of them resuming deliveries at the earliest,” said the statement.